Return & Refund Policy
Effective Date: 25 May, 2026
1. Introduction
At Mahakal Traders, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which you can return products and request refunds.
2. Eligibility for Returns
You may return an item if:
- It is defective, damaged, or incorrect upon delivery.
- It is unused, in its original packaging, and in resalable condition.
- You request a return within 7 days of receiving the item.
3. Non-Returnable Items
Certain products cannot be returned, including:
- Items that have been used, opened, or are not in their original condition.
- Personalized or customized products.
- Gift cards or promotional items.
- Items marked as “Final Sale.”
4. Return Process
To initiate a return:
- Contact our customer support at mahakaltraders1801@gmail.com or call 0202020**.
- Provide your order details and reason for return.
- Follow the instructions provided for returning the item.
5. Refund Policy
- Once we receive and inspect the returned item, we will process the refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
If you received a defective or incorrect item, we will offer an exchange at no additional cost. Contact us within 7 days to request an exchange.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or payment provider.
- Contact us for further assistance at mahakaltraders1801@gmail.com.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions or concerns about our Return & Refund Policy, contact us at:
- mahakaltraders1801@gmail.com
- 1ST FLOOR, OFFICE NO 10, PAVAN CHEMBERS, KADIYA LINE, Gondal, Rajkot, Gujarat, 360311
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